GENERAL RULES OF OPERATION

1. General rules

These general rules of operation are an integral part of the contract or voucher between Adria Airways and the passenger who makes a hotel booking through the website www.adria.si. Adria Airways is the agent on behalf of the third party (who offers hotel accommodation), and is not responsible for the implementation of services, which have been reserved and paid for.

The passenger can purchase certain hotel accommodation only through the website www.adria.si.

The passenger agrees to accept the general rules of operation when he has successfully purchased the hotel accommodation. The passenger can find the terms of the general rules of operation on the website www.adria.si, where the available hotel accommodation is featured.

The client is every person who has carried out a valid booking, purchase and payment of hotel accommodation.

2. Reservation

When carrying out the reservation, the passenger must provide all details and pay for the hotel accommodation. Each booking is transferred by Adria Airways in the role of agent to the third party (the hotel accommodation provider). The brokerage by Adria Airways is free for the guest. For the Adria Airways website www.adria.si, a successful booking means a successful reservation and payment. Adria Airways issues the passenger with a confirmation of booking, which is also valid as a travel document, or voucher. It contains details about the passenger and the chosen hotel accommodation for a particular length of time. In the event that the passenger does not give correct details while making the reservation, he is responsible for all expenses incurred or the consequences of providing incorrect details. The reservation is binding for the passenger. He can only withdraw from it in accordance with the terms on passenger cancellation of hotel accommodation (point 5 of the general terms of operation). The contract is considered binding on the day when Adria Airways provides written confirmation.

That is why it is forbidden to sell room reservations which have been booked through Adria Airways. It is also forbidden to broker contingents of rooms to third parties at higher prices than those of Adria Airways. In the event of infringement, Adria Airways reserves the right to block the access of a client. It is also forbidden to resign or sell the right to a contingent of rooms to a provider of hotel accommodation. In this event, the hotel accommodation provider is entitled to cancel the reservation, especially if the guest has given fictitious details on the nature of the reservation and the payment, to the third party when resigning or selling.

3. Payment

The price of the room, which is confirmed by Adria Airways, is paid through the website using the following payment cards: Mastercard / Visa / Maestro (Aktiva group) / Abanet / Diners. All demands and obligations stemming from this contract are valid directly and exclusively for the person who has made the booking and for the chosen hotel. Payment is carried out as soon as the hotel accommodation provider sends confirmation of booking. Following successful payment, a printable confirmation appears on the screen. Adria Airways also sends the client a confirmation of reservation via email. Due to technical unreliability, Adria Airways cannot check the receipt of the confirmation in the case of dispatch via email. However, this does not affect the validity of the reservation.

4. Type of reservation

Hotels usually guarantee a standard reservation until 6 pm local time. In the event that you fail to turn up by 6 pm local time, the hotel will cancel your reservation. After this time, you no longer have the right to stay. In the event that the passenger can only arrive after 6 pm local time, he must inform the hotel directly about the expected later time of arrival.

5. Changes and cancellations

In agreement with the hotel accommodation provider, partial changes (names of passengers, dates of stay, hotel, place) to already booked and paid reservations are not possible. The passenger has the right to cancel the reservation completely, up until the deadline which the system sets at every confirmation as the final date of possible cancellation. Meanwhile, Adria Airways has the right to be refunded the administrative costs, which are EUR 35 per voucher.

After the deadline, which the system has set as the last possible time of cancellation, cancellations cannot be effectuated, which means the cost of cancellation is equal to the full price of the hotel accommodation.

If the traveller decides to terminate his stay in the hotel prematurely, then he has no right to demand a refund of expenses either partially or in their entirety. If during the stay, the passenger of his own accord changes any of the elements quoted in the reservation and in the confirmation, then it is considered that the passenger has withdrawn from the contract. In this event, the passenger is responsible for the expenses and damage which he has thereby caused.

If the passenger wishes to make a cancellation with due notice, then he must immediately contact the centre for help with online reservations at onlinehelp@adria.si. In an email, he must quote the reservation number, the names of passengers, the date of stay, the name of the place and the hotel. The centre operates from Monday until Friday, from 8 am until 7 pm. The centre is closed on Saturdays, Sundays and public holidays. If the date of a possible cancellation happens to be on a day when the centre is not open, then the passenger is obliged to contact the centre beforehand on a day and at a time when it is open.

6. Categories of hotels and information about hotels

The internationally accepted classification of hotels according to stars is a non-binding piece of information regarding hotel standards. The classification of hotels used here is based on the judgement by the hotels themselves, which the hotel providers establish over time according to their own system of evaluation. All additional information about the hotels and the descriptions are also based on the statements of the hotels themselves.

In the event that the passengers cannot be accommodated in the hotel they have booked due to special circumstances, then the provider can accommodate the passenger in the same place but in a different building of equal or higher category.

7. Refunds or complaints

The passenger is obliged to send a written demand for a refund within the space of two months from the day on which the service, which is under the competence of Adria Airways, is incorrectly carried out. The passenger can send the demand for a refund to the email address onlinehelp@adria.si or to: Adria Airways, Kuzmičeva 7, 1000 Ljubljana. The demand for a refund must be well-founded both as regards the amount as well as the reason. It can only be filed by an individual passenger in their own name, or they can give written authorisation to a third party to do it for them. The passenger should also enclose suitable proof and/or confirmation from the hotel owner, carrier, or other appropriate person about the actual circumstances on which the passenger is basing his demand.

8. Data protection

Adria Airways electronically deals with all data entered by the client. Only the data necessary for the reservation is forwarded. Data is not forwarded for any other purpose. In the process of collecting data, the legal prescriptions on data protection are respected. Your details will not be forwarded to third parties or used for other purposes without your permission. If information is forwarded for statistical purposes then it does not contain any personal details.

9. Miscellaneous

We take no responsibility for any possible mistakes which come about through the collection or transferral of data. The transferral of data, even partial, to other data holders, or the use of data for other purposes, which are not foreseen here, is only possible with formal permission from Adria Airways.

All prices include VAT.

It is the legislation of the Republic of Slovenia which is valid. The court in Ljubljana is the correct address for solving any possible disputes arising from the online reservation of hotel accommodation.