Safety Rules for Carriage of Disabled Persons and Persons with Reduced Mobility
Our priority is to ensure you the safety and comfort on our flights.
You must be aware that in order to ensure you a pleasant flight we might need to involve third parties in your travel and this may be time consuming.
If you need assistance on board or even before boarding the airplane, you should contact us or your travel agency as well in advance as possible, but latest at the time of booking your flight with us. We recommend arranging the assistance for your special needs as soon as you know you would need it, but latest 48 hours before departure.
You will submit us all information we might need in order to arrange you the necessary assistance. We hope that our form (Declaration of Disabled Person or PRM Traveling by Air) will be helpful.
“Disabled person” or “Person with Reduced Mobility” (PRM) means any person whose mobility when using transport is reduced due to any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and the adaptation to his or her particular needs of the service made available to all passengers.
Due to safety procedures we have restrictions on the number of passengers with disability or reduced mobility that may travel with us. The number depends primarily of aircraft type and carer for individually travel.
1) Aircraft restrictions:
|Aircraft type||Maximum number of passengers who need assistance while walking and boarding WCHR, WCHS* (including WCHC, DEAF/BLIND)||Maximum number of passengers who need assistance until seating in cabin WCHC, DEAF/BLIND*|
* Abbreviations used are those of ECAC document 30. List of abbreviations and their meanings …
Note: If you are disabled person or person with reduced mobility we may refuse to accept a reservation from you or to embark you if the size of the aircraft or its door makes the embarkation or carriage physically impossible.
2) Restrictions depending of carer:
As a general rule, the number of disabled persons and persons with reduced mobility must not exceed the number of able bodied passengers capable of assisting in an emergency situation.
Blind or visually impaired passengers and deaf or hearing impaired passengers requiring no additional assistance will not be subject to the PRM restrictions.
2.1) Carriage with carer
Note: Please, never claim that you are self-sufficient if you are not since this may cause you and us serious problems because we will not be able to meet your basic needs. If you would like to travel alone but are in doubt please check to the following guidelines:
- You must not be reliant on supplementary oxygen,
- You must be capable of feeding yourself,
- You must be capable of moving from a passenger seat to an on-board wheelchair if available,
- You must be able to communicate with cabin crew and understand their advice and instructions,
- You must be capable of using the toilet facilities unaided,
- You must be capable of administering medicines and medical procedures unaided.
If you do not meet all criteria you must not travel alone.
In order to meet applicable safety requirements we may require that a disabled person or person with reduced mobility be accompanied by another person (carer) who is capable of providing assistance required by that person, as listed in the guidelines.
These passengers must always be assisted by carer:
- WCHC, unless signs the “Declaration of disabled person or person with reduced mobility travelling by air” (hereinafter called the Declaration) stating the self sufficiency.
- STCR - not possible on CRJ aircrafts.
The decision about whether a carer is requested for your travel will be made by us when you make the disability known to us filling in the Declaration (Declaration may be found here). We shall provide you in written form (if requested, in 5 working days) if a decision is made that you must be accompanied by a carer.
2.2) Carriage without carer
These passengers may travel without carer (if complying with the guidelines for self sufficiency carriage):
- BLIND or visually impaired. These passengers may travel with the assistance dog in passenger cabin.
- DEAF or who have impaired hearing. These passengers may travel with the assistance dog in passenger cabin.
Any assistance dog ( seeing eye dog or hearing ear dog ) should be fully trained and muzzled. The passenger’s dependence upon an assistance dog must be evidenced by a medical certificate. Assistance dogs are carried free of charge, in the cabin or in the cargo hold.
Role of carer
The carer should be an able bodied person aged 16 and over. Whenever possible the carer shall be seated adjacent to the passenger with reduced mobility. He shall assist PRM in all circumstances. The role of carer in carriage of PRM is sometimes essential in assisting the crew in cases of emergency evacuation of the passenger cabin. He will specially be familiarised by cabin crew with safety procedures.
PRM passengers will not be seated in rows with emergency exits. They should be seated close to emergency exits in a manner neither to impede the crew members in their duties, nor to obstruct access to emergency exits or emergency equipment.
In each row only one PRM should be seated.
Blind and visually impaired passengers will have special briefing on board by cabin crew before take-off in order to orientate the passenger to the surrounding and to acknowledge the procedures in an emergency situation.
Carers will also have special briefing by cabin crew.
Group travel of disabled passengers and passengers with reduced mobility
We shall do our best to provide carriage for groups of PRM in extent and under conditions that could vary in reference with the disability/is of the passengers concerned. According to circumstances we shall determine the number of carers needed for each group separately.
Carriage of wheelchairs
As a general rule, any type of wheelchair will not be accepted for carriage if the dimensions and/or weight should not permit the loading in upright position into the hold of the aircraft, using conveyor belt or forklift.
While making your booking, you will be asked for the weight and dimensions of your wheelchair.
Wet (spillable) battery powered wheelchair will not be accepted for carriage on our flight.
Dry battery powered wheelchair can be accepted for carriage on our flight if:
- the battery is disconnected,
- the terminals are insulated,
- the battery is securely attached to the wheelchair.
Manually driven wheelchairs will be accepted for carriage.
On our aircrafts there are no on-board wheelchairs.
The Captain in command has the final and overriding decision regarding any safety issue of your carriage as well as of those of other passengers.
If in spite of all our efforts you are of the opinion that we have not done enough to enable you a safe and comfort flight and that your rights under EC Regulation 1107/2006 have been infringed, please send your complain to:
Customer Relations Centre
Zgornji Brnik 130h
Phone: +386 4 25 94 520
Fax : +386 4 25 94 573