Services & Information

Preparation of cargo shipment

For information about preparing your cargo shipment, special travel conditions and prices, please contact our sales agents in Slovenia or sales agents abroad. For cargo shipment within EU you can contact directly our cargo sales office.

The status of your shipement

We will be happy to help with the information about the status of your shipment if you call us on +386 4 259 4234, +386 4 259 4406 or write to us on cargo.ops@adria.si. When asking for the status you need to inform us with the AWB number of your shipment (165-xxxxxxxx) which you can fing on the top of your Air waybill.

For more information on packing your cargo please contact your sales agent.

General cargo

Adria Airways ships all types of goods. There are some restrictions regarding special cargo.

We undertake airport-to-airport bulk shipping. For certain destinations, we also offer you airport-to-door service.

Despite all the technology, people are still the key element of cargo service. That is way we have motivated, equiped with knowledge and experienced people in our cargo operatios, who deal with your cargo shipements with care and high degree of professionalism.

Special cargo

Special types of goods include shipments that require special receipt, storage, loading and transportation because of their nature (hazardous materials, live animals, perishable goods, human remains, etc.), value (high value shipments), dimensions and weights (heavy packages), or state regulations (weapons, ammunition, etc.).

Live animals

We transport the following types of animals:

• domestic pets (dogs, cats)
• other small animals

Animals must be ready for transportation according to the latest version of IATA Live Animals Regulations.

Documents

The consignor must prepare the following documents for each consignment of animals:

• veterinary health certificate issued by the competent veterinarian;
• the consignor's certificate for live animals, issued by the sales representative.

In addition, the following are required for the transportation of domestic dogs, cats and ferrets:

• European pet passport for the movement of pet animals within the European community;
• veterinary certificate for commercial and non-commercial movement, and transportation from third countries into the European community;
• vaccination certificate for rabies and other contagious diseases;
• animal identification (microchip or tattoo).

Detailed information regarding the required document and certificates is available at the Veterinary Administration of the Republic of Slovenia.

Cages and containers

The animal must be housed in a suitable cage or container, as defined by IATA regulations for the transportation of animals.

Restrictions

We do not accept animals that are sensitive to low temperatures (tropical species) between 1 November and 31 March.

Perishable Goods

We accept perishable goods that are sensitive to changes in temperature (fresh or frozen foodstuffs, fruit, vegetables, flowers, meat, blood samples and tissue, reagents, etc.); however, we do not accept responsibility for any damage caused by climatic changes, temperature fluctuations or other causes if the goods are not suitably packed and marked.

Documents

The consignor must submit the documents required by the country of destination or transit, e.g.:

• phytosanitary certificate
• health certificate.

Packaging

It is not possible to regulate the temperature in the cargo bay during the flight. The consignor must therefore use suitable packaging with insulation material and cooling or heating inserts. The goods will be stored appropriately in a freezer, refrigerator or heated enclosure at the required temperature, which must be visibly indicated on each package and on the transportation documents.

Restrictions

We only transport eggs for hatching when the outside temperature is between +5°C and +24°C.

Dangerous Goods

We do not accept materials and products for shipping that are classified as dangerous. This includes the following:

• explosive materials and products (class 1);
• compressed, deep-frozen or pressurised gases (class 2);
• flammable liquids (class 3);
• flammable solids (class 4);
• oxidising materials and organic peroxides (class 5);
• toxic or contagious materials (class 6);
• radioactive materials (class 7);
• corrosive materials (class 8);
• other dangerous materials, such as internal combustion engines, dry ice, magnetic material, strongly pungent and irritating materials, etc. (class 9).

Valuables

We do not accept valuables for shipping that are listed in the TACT 3.7.6 regulation, except on routes for which there is a special agreement. For more detailed information, please contact our Cargo department.

Valuables include the following:

• gold, platinum and other precious metals (palladium, iridium, ruthenium, osmium, radium) in any form;
• diamonds (natural or industrial) rubies, sapphires, emeralds, opals and real pearls (natural and cultured);
• jewellery, watches and other objects made entirely from precious metals and gemstones;
• currency in circulation, stock, securities, travellers' cheques, stamps, valid bank and credit cards;
• any goods whose declared shipping value is equal to or greater than USD 1,000.00 per gross kg.

Human Remains

We accept cremated and non-cremated mortal remains for transportation.

Documents

The consignor must provide the following documents:

• travelling documentation
• consent of the nearest diplomatic mission, if so required by the country of destination.

Packaging

We accept non-cremated human remains for transportation in an airtight internal coffin made from zinc or other material, which must be additionally packaged in a solid wooden crate. Cremated human remains in an urn may be packaged in a strong cardboard box.

Weapons and Ammunition

We accept sports, hunting and other weapons for shipping.

Documents

The consignor must provide the following documents:

• an export permit from the competent authority of the exporting country;
• a transit permit in the event of transit through a country;
• an import permit from the competent authority of the country of destination.

Restrictions

The weapons must not be accompanied by ammunition or other product classified as dangerous goods.

Vulnerable Cargo

For additional payment, special security measures will be applied to such goods during transportation between the aircraft and storage in protected areas (vaults, safes).

Protected goods include those not covered by the TACT 3.7.6 regulation (valuables) but which are subject to special protection measures.

Such goods include: