Delays and cancellations

What to do if your flight is delayed or cancelled

If your flight is delayed or cancelled you should immediately ask the staff at the check-in desk for information on your rights.

Information for passengers regarding European Commission Regulation 261/2004 is available by clicking here.

If you feel that you have been denied your rights, you should apply to the competent authority in the EU state from which you were due to travel. The national authority in Slovenia is the Civil Aviation Agency of the Republic of Slovenia.

If you are travelling from a third country to an EU country with a European carrier, you may submit a complaint in the country of arrival.

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