Frequently asked questions

1. How do I purchase a ticket on your web page

Select your travel date and destination. Our display shows each flight separately. The fare conditions are shown on the top of each fare column. The outbound flight and fare are selected first and only then can the inbound flight and fare be selected. Your selection is shown on the right-hand side of the screen. Continue then to the passenger data and payment page. If you wish to purchase a ticket now, please Click here.

1.1.How far in advance can I book my ticket

1 year.

1.2. Can I make booking by phone?

Yes. Call us at +386 1 369 10 10

1.3. Can I hold a booking without payment?

No. If you are booking on our web page, the payment must be made at the same time.

1.4. Where can I view my booking

Click Manage my Booking.

1.5. Can I select my seat in the plane?

Yes. This service is free of charge. You can select your seat when either making your reservation or checking in.

2. How can I pay on your web page?

The provider enables the following means of payment:

  • By a debit or credit card (Eurocard/Mastercard, Visa, Visa Electron, Aktiva, Maestro from the Aktiva Group and from other issuing banks if they allow usage on internet, Diners Club Erste card) for online purchasing
  • via the Abanet online bank
  • via iDeal, Bancontact/Mr Cash, Giropay, Sofort Überweisung.

The provider issues the ticket deemed as invoice to the purchaser on a durable medium, including analysis of the costs and instructions for withdrawal from the purchase and return of the products, if necessary and possible.

The electronic form of the purchase contract – booking (of the ticket) is stored in the provider’s server; the purchaser can access the contract in the flight database (Checkmytrip) at any time until the journey is ended by inserting the booking code and the passenger’s surname, which gives him/her insight into the booking, or in the central booking system of the provider.

3. How do I know that my purchase was successful?

Two confirmation emails must be received. The first is the reservation confirmation. The second is the Electronic Ticket Receipt (ITR). If the second email is not received, please contact us on +386 1 3691010.

4. How do I know if my ticket includes free checked-in baggage?

The free baggage allowance (1PC) is clearly marked on the Electronic Ticket Receipt. The word ‘NO’ means that no free checked-in baggage is included.

5. How do I purchase Checked-in baggage (First baggage or FBAG)?

An electronic ticket must be purchased before FBAG is purchased. To make a purchase, click here.

6. How do I check-in on your web page?

Click Check-in – Choose Origin City/Airport – and follow instructions. If your departure airport is not listed, this means that web check-in is not available. For these Check-in is at the airport, free of charge.

Please note that an electronic ticket is not the same as a boarding pass. The boarding pass, which serves as the pass to board the aeroplane, is provided at check in.

Web check-in is available between 24 hours and 60 minutes before departure.

The boarding pass must be printed out or sent to your smart phone.

7. Can I change my travel date?

This depends on the fare conditions for the ticket purchased. If a refund is permitted, this can be arranged by contacting your purchasing agent.

8. Can the name on the ticket be changed/corrected

Yes, but only for Adria Airways flights . A fee is charged for this service. Call +386 1 3691010.

9. Can I get a refund for my ticket?

This depends on the fare conditions for the ticket purchased. If a refund is permitted, this can be arranged by contacting your purchasing agent.

10. How much hand baggage can I take on board?

See link

11. I am travelling with a baby. What can I take on board for the baby

Baby food for consumption on board, nappies, etc. A baby stroller/pushchair is considered hand baggage, but must be stored in the hold. It is collected from you at the entrance to the aircraft, and must be collected immediately upon disembarking.

12. My baggage was delayed/damaged. What to do?

Any delayed/damaged baggage must be reported at the Lost&Found Office immediately upon arrival at your destination airport.

13. I have a general complaint. Who should I contact?

customer.care@adria.si

14. How can I request miles for a past flight?

Contact your frequent-flyer program directly to request miles for a past flight.