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Personal assistance

When is an accompanying person necessary?

Never claim to be self-sufficient if you are not, since this could cause you and us serious problems because we will not be able to meet your basic needs. If you would like to travel alone but are unsure whether you count as self-sufficient, please consult the following guidelines:

  • you must not be reliant on supplementary oxygen;
  • you must be capable of feeding yourself;
  • you must be capable of moving from a passenger seat to an on-board wheelchair, if such a wheelchair is available;
  • you must be able to communicate with cabin crew and understand their advice and instructions;
  • you must be able to use the toilet facilities unaided;
  • you must be capable of administering your own medicines and medical procedures.

Be sure to let us know if you need the assistance of an accompanying person, since only in this way will we be able to ensure your safety and meet your needs.

The accompanying person must be

  • at least 16 years old;
  • familiar with the passenger's health status;
  • capable of providing first aid;
  • physically capable of helping the passenger in the event of evacuation or forced landing;
  • physically capable of accompanying the passenger to the toilet and assisting him/her there;
  • able to assist the passenger in all situations;
  • familiar with emergency procedures.

A more detailed description of the conditions in which an accompanying person is necessary can be found in the Rules on carriage of disabled persons and persons with reduced mobility.

A decision on the accompanying person will be made by the carrier on receiving the passenger's completed declaration. The passenger will be notified of the decision in writing.