Restrictions due to accompanying person
As a general rule, the number of PRMs may not exceed the number of able-bodied passengers capable of providing assistance in an emergency. This restriction applies to the total number of PRMs.
Blind/visually impaired and deaf/hearing impaired passengers travelling without assistance are not counted as PRMs.
When is an accompanying person necessary?
Never claim to be self-sufficient if you are not, this could cause you and us serious problems because we may not be able to meet your basic needs. If you would like to travel alone but are unsure whether you count as self-sufficient, please consult the following guidelines:
- you must not be reliant on supplementary oxygen;
- you must be capable of feeding yourself;
- you must be capable of moving from a passenger seat to an on-board wheelchair, if such a wheelchair is available;
- you must be able to communicate with cabin crew and understand their advice and instructions;
- you must be capable of using the toilet facilities unaided;
- you must be capable of administering your own medicines and medical procedures.
If you do not meet all of the above conditions, you may not travel alone.
What passengers must always travel with an accompanying person?
In order to meet applicable safety requirements, we may require that a PRM is accompanied by another person (accompanying person) capable of providing the assistance required by the PRM in connection with the above conditions.
The following passengers must always travel with an accompanying person:
We will make a decision on whether an accompanying person is necessary for your journey after you have informed us about your disability by completing the Declaration form. If it is decided that you must travel with an accompanying person, we will inform you of the decision in writing (on request and within five working days).
What passengers may travel without an accompanying person?
The following passengers may travel without an accompanying person (provided they meet the conditions for self-sufficient travel):
- BLIND or visually impaired. These passengers may travel with an assistance dog in the passenger cabin;
- DEAF or hearing impaired. These passengers may travel with an assistance dog in the passenger cabin.
Any assistance dog for blind/visually impaired and deaf/hearing impaired passengers must be fully trained for this purpose and must wear a muzzle. A medical certificate must be provided as evidence of the passenger's dependence on an assistance dog. Assistance dogs are carried free of charge, in the passenger cabin or in the cargo hold.